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Operational strategy

You need this if: You need help defining an operational vision and strategy, conducting an audit of current operational processes and working on recommend improvements.

Key activities conducted by consultant may include:

  • Work closely with school leader and operations team to define an operational vision for the CMO that is aligned to its organizational strategy.
  • Work closely with school leader and operations team to identify key metrics to track operational health of CMO and set goals for each metric.
  • Conduct an audit of operational systems and processes to check for compliance against federal, state and local policies and review for effectiveness and efficiency.
  • Recommend changes to operational systems and processes, including recommendations on which services to provide centrally, to ensure compliance, improve effectiveness, increase coordination and lower cost of delivery.
  • Develop an operational policies handbook outlining all key policies and practices and train key staff on policies and practices.
  • Identify operational risks and develop a contingency plan to help manage any unexpected operational challenges.
  • Design a scorecard to track operational performance against goals on an ongoing basis.

Key deliverables:

  • Document summarizing operational vision, key metrics and goals; results of audit and recommendations emerging from it
  • Operational policy handbook
  • Team training on operational policies and practices
  • Contingency plan
  • Scorecard for tracking operational performance